![]() ![]() Once we receive your order, we’ll provide you with an email order confirmation. We may or may not accept your offer at our discretion. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. No such information constitutes an offer by us to supply any products. ![]() Information contained at the Apple Store constitutes an invitation to treat. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. ![]() Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 800-908-988 to request a refund or credit of the difference between the price you were charged and the current selling price. Additional information about pricing and sales tax is available on the Payment & Pricing page. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. If you do not disable these features prior to sending back your device for an exchange, Apple may refuse to exchange. Apple provides security features to enable you to protect your product in case of loss or theft.Eligible products can be exchanged only in the country or region in which they were originally purchased.To send back a product eligible for exchange (not purchased in volume), simply follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. Apple reserves the right to test your defective products. If Apple determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. If you believe that your product is defective, please call Apple Store Customer Service at (852) 800-908-988. Exceptions for exchange will be allowed for defective products only. You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.Īll products purchased at Apple Store in Hong Kong cannot be returned or exchanged under these Terms. How to change my text message preferences Texts are typically sent between 6:00am and 10:00pm in your time zone. We'll text you when your items have shipped. In addition to email notifications, you can request text message updates in Checkout. If you need assistance with viewing or editing your order, please contact an Apple Online Store representative at 080. Edits to the default email address will only take effect for future orders. Go to Account Settings and click the link. To edit your default email address on your account, log in to online Order Status and click the Edit Account button. Future email notifications for this order will be sent to the updated email address. Your updated email address takes effect only for the order you've edited. Your updated email address will be displayed on the Your Orders page. On the Your Orders page, click the Edit link next to the email address you want to edit. To edit the email address for your order, log in to online Order Status and click the View Orders button. You can update your email address in the Your Orders page. If you didn't receive an Order Acknowledgment or Shipment Notification email, we may have an incorrect email address, or the emails are stuck in your spam or junk mail folder. Updates to the default billing or shipping address will only take effect for future orders. Go to Account Settings and click the Change default shipping or billing info link. ![]() Once you log in, click the Edit Account button. To edit your default billing or shipping address, visit online Order Status and enter your Apple ID and password. Visit the Check Order Status section above for more information on order status messages. If your item is Order in Progress status, you may be able to edit your Shipping address on the Your Orders page. To edit an engraving, find the engraved item on the Your Orders page and click the Edit link in the engraving details. Visit the Check Order Status section of online Help above for more information on order status messages. If an item is “Order Placed" or Order in Progress status, you may be able to edit the item. Log in to online Order Status and press the View Orders button to view the items on your most recent order. ![]()
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